Safe Ride MB
Privacy Policy
Our handling of customer and driver information across Safe Ride services and the Safe Ride Driver app.
Updated November 2, 2026
Who this policy covers
Safe Ride Mamish Batuach, also known as Safe Ride and Safe Ride MB, provides passenger transportation coordination. This policy covers information collected through our website, ride requests, calls, messages, dispatch services, and our Safe Ride Driver mobile app, also called Safe Ride MB Driver. Driver accounts are provided by Safe Ride management for authorized drivers.
Information we collect
Customers may provide their name, phone number, email address, pickup and destination addresses, stops, ride schedule, passenger details, transportation preferences, authorized contacts, and billing information. Website and service systems may also process device, browser, network, location, and usage information needed for operation and security. We measure public-page views, anonymous browser sessions, traffic categories, contact-link clicks, and successful booking submissions to understand website performance. Website analytics do not contain names, phone numbers, precise locations, payment details, receipt URLs, or complete referrer URLs. Anonymous raw website events are retained for up to 190 days; aggregate daily reports may be kept longer. We honor browser Do Not Track and Global Privacy Control signals.
Driver accounts and app activity
For authorized drivers, we process account and contact details, driver identifiers, authentication and device information, notification tokens, availability and online status, assigned and offered rides, ride actions and timestamps, dispatch messages and voice notes, earnings and payment records, and support or security diagnostics. We use these records to authenticate drivers, coordinate rides, deliver alerts, support drivers and passengers, calculate earnings, reconcile payments, and investigate safety or service issues. Driver access to passenger information is for providing the relevant transportation service.
Driver location, including background access
With your device permission, Safe Ride Driver collects precise location while you are online to coordinate dispatch, ride progress and passenger safety. This may include coordinates, accuracy, direction, speed and timestamps. In the native app, location may continue while you use navigation, the app is in the background, or the screen is locked. Going offline or turning off the app's location permission stops new location sharing; previously received operational records may remain under our retention practices. Background access requires the relevant device setting, such as Always on iPhone or Allow all the time on Android. You can change permissions in device Settings. Disabling location can prevent online dispatch and ride functions. Relevant trip location or progress may be made available to dispatch, assigned service personnel and authorized trip contacts.
Driver camera, microphone and notifications
With camera and microphone permissions, the app supports cabin safety video or audio during rides and voice notes you choose to send. Ride safety recordings and live streams are handled for transportation safety and incident review; access is limited to authorized personnel and, where offered, authorized contacts for the relevant trip. Device permission does not give other drivers general access to recordings. Notification permission and device notification tokens support ride offers, dispatch messages and operational alerts. You can manage these permissions in device Settings. Recording, voice-note and alert features may be unavailable when the corresponding permission is disabled.
Payments and mobile service providers
When an authorized driver collects a card payment, payment details are processed through Stripe and its payment technology. Safe Ride receives payment status and related transaction records, which may include the card brand and last four digits. Card details are entered for payment processing, not in dispatch messages or voice notes. Our mobile services also use hosting, storage, communications and notification providers, including Expo and Apple or Google notification delivery, to operate the app. Opening a navigation app shares the route information needed by the navigation provider you choose. These providers process data under their applicable service and privacy terms.
How we use information
We use information to review and coordinate transportation, assign drivers, communicate about rides, provide customer support, manage accounts and payments, maintain business records, and address safety, misuse, and disputes. Providing a phone number or requesting a ride does not by itself enroll you in recurring SMS notifications.
SMS notifications and consent
With your consent, Safe Ride MB may send ride confirmations, driver arrival and ETA updates, ride status notifications, and private live-camera access links related to booked transportation. Phone enrollment requires an affirmative verbal agreement to receive these messages. Consent records may include the number, date and time, and a recording of the consent conversation. SMS consent is optional and is not a condition of purchasing transportation.
Mobile information and SMS consent
We do not sell mobile phone numbers or share mobile information with third parties or affiliates for their marketing or promotional purposes. SMS enrollment information and consent are not sold, shared, or transferred to third parties for their independent use. Providers that help deliver our messaging services may process only the information necessary to provide those services on our behalf.
Service providers and necessary disclosures
Relevant ride information may be provided to dispatchers and assigned drivers. Technology, communications, payment, and other service providers may process information needed to support our operations. We may disclose information when required by law or reasonably necessary to respond to safety concerns, prevent misuse, or address disputes. These disclosures do not authorize third-party marketing with your SMS information.
Calls and private trip access
Calls may be handled by a dispatcher or an automated assistant and may be recorded for service, quality, or consent documentation. Where offered, private ride camera access may include live video and audio. Access is intended only for an authorized passenger, parent, guardian, or designated contact for the relevant ride. Treat access links as confidential and do not forward them.
Retention and security
We retain records as reasonably necessary to provide services, document consent, maintain billing and business records, resolve disputes, and meet applicable obligations. This includes relevant driver account, ride, location, message, payment and safety records. Retention depends on the record's operational purpose and any incident, dispute or recordkeeping requirement; disabling a permission or signing out does not itself delete records already received. Safety recordings may be retained for incident review and necessary business or legal purposes. We use safeguards intended to protect information and limit access. No website, app, messaging service, or internet transmission can guarantee complete security.
Your choices and requests
Reply STOP to opt out of SMS notifications and HELP for assistance. Message frequency varies with your rides; message and data rates may apply. Customers and drivers may email saferidemb@gmail.com or call 844-228-8224 to request access to, correction of, or deletion of their information. Drivers may also request closure of their management-provided account. Include your driver identifier or contact details so we can verify the request; do not send your password or full payment card details. We review requests subject to identity verification and necessary business or legal recordkeeping, and may retain records needed for payments, safety, disputes or applicable obligations. Parents or guardians may contact us about passenger information provided for a child.
Contact and updates
For privacy or messaging questions, call 844-BATUACH (844-228-8224) or email saferidemb@gmail.com. We may update this policy as our services change. The updated date on this page identifies the current version. Our SMS program terms are available at https://saferidebatuach.com/terms.
Questions? Call 844-BATUACH (844-228-8224) or email saferidemb@gmail.com.